€ 47,42


ePUB ebook

niet beschikbaar

PDF ebook

niet beschikbaar

Foundations of IT service management

Arjen de Jong • Boek • paperback

  • Samenvatting
    Note: This book is available in several languages: Dutch, English, French, Spanish.

    Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
    This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
    The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
    This title covers the following:
    PART 1: THE ITIL SERVICE LIFECYCLE
    Lifecycle phase: Service strategy
    Lifecycle phase: Service design
    Lifecycle phase: Service transition
    Lifecycle phase: Service operation
    Lifecycle phase: Continual service improvement
    PART 2: FUNCTIONS AND PROCESSES
    Introduction to Functions and Processes
    Functions and Processes in Service Strategy
    Functions and Processes in Service Design
    Functions and Processes in Service Transition
    Functions and Processes in Service Operation
    Functions and Processes in Continual Service Improvement
    ....and much more!
  • Productinformatie
    Binding : Paperback
    Distributievorm : Boek (print, druk)
    Formaat : 171mm x 240mm
    Aantal pagina's : 360
    Uitgeverij : Van Haren Publishing
    ISBN : 9789087530570
    Datum publicatie : 10-2007
  • Inhoudsopgave
    niet beschikbaar
  • Reviews (0 uit 0 reviews)
    Wil je meer weten over hoe reviews worden verzameld? Lees onze uitleg hier.

€ 47,42

niet beschikbaar

niet beschikbaar



Zondag voor 21.00 uur besteld, dinsdag in huis!
Veilig betalen Logo
14 dagen bedenktermijn
Delen 
×
SERVICE
Contact
 
Vragen